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Information about us

www.bike-shirt.com is a site operated by The Studio. The Studio is a partnership.

We have been selling t-shirts since 2009.
 
Returns Policy - Product Exchanges
 
If We've Made An Error
We want you to be happy with your purchase from bike-shirt.com.  If we have made an error, such as sending you the wrong size, colour, or shirt design, please let us know and we will send you the corrected order.
 
We will also replace any t shirts damaged in transit.
 
You can contact us by emailing bikeshirt@btinternet.com or replying to the dispatch email you were sent by us. You should let us know your order details from your email receipt so that we can deal with your problem more efficiently.
 
If You've Made An Error
Please do not return the t-shirt, to us before contacting us to ensure that your request satisfies our returns policy.
 
We can only accept items returned to us within 30 days from the date your order was despatched. Items that do not reach us within 30 days will not be valid for exchange or replacement.
 
All our T shirts are custom printed to order, we do not have 'stock' of any designs**. With the huge variety of colours, sizes and designs that we offer, keeping a stock of any design is totally impractical. Under UK law 'custom made' or 'made to order' products are exempt from the internet distance selling rules.
 
So, we're not abliged to offer refunds if you've ordered the wrong size. However we do offer an exchange service for wrongly ordered items.
The fees for exchanges are....
 
£2.70 per shirt - P&P Free of charge in UK, (International postage rates apply for non UK orders)
 
All shirts that you wish to exchange must be returned to us and should be in their original condition, unworn and unwashed. It is your responsibility to get your order back to us in good condition, when sending your order back we recommend using an insured service such as Royal Mail recorded delivery.
 
When you contact us requesting an exchange, we'll send you a Paypal invoice (email) for the exchange fee. Once this is paid you can send the t shirt back to us. You can contact us by emailing bikeshirt@btinternet.com.
 
Our address is:
Gallows Farm
Melton Road
Barnetby
North Lincolnshire
DN38 6DN

 
NOTE - Please include a note with any returns showing your order ref number  and instruction of what the exchange is to (size change, colour, or style change)
 
Privacy
We do not distribute any information which you give us to any 3rd party websites or organisations. Your information is kept private and safe at all times. Our website checkout system is  protected by a 128 bit secure server for your safety while shopping on our store.
 
We only use your address for billing and shipping your order.